Contact us
FREQUENTLY ASKED QESTIONS
Is there a minimum order value?
Yes — the minimum order is £10.
Is same-day delivery available?
We kindly ask that all orders are placed at least 24 hours in advance.
As we prepare everything fresh on the day and purchase ingredients to ensure quality and freshness, we’re unable to offer same-day delivery.
How will my order be delivered?
We use a trusted courier service for all deliveries. When placing your order, please provide a contact phone number and any delivery instructions (such as gate codes, reception desks, or safe places) so we can pass them on to the courier and ensure smooth delivery.
Do you offer catering for large groups?
Yes! If you’re catering for more than 30 people, please email catering@offthepress.co.uk and our team will get back to you as soon as possible to help plan your order.
Can I customise or modify items in my order?
To ensure consistency and quality, our dishes are prepared as listed.
We offer a wide range of options to suit different dietary needs, including gluten free, vegan, vegetarian and high protein choices.
How to I cancel an order?
Small orders must be cancelled at least 24 hours in advance.
Large orders must be cancelled at least 48 hours in advance.
Cancellations outside of these windows may not be eligible for a refund.